Oracle OCI Service Level Agreement: What You Need to Know
Oracle Cloud Infrastructure (OCI) is a collection of cloud-based infrastructure services that provides businesses with a high-performance, secure, and reliable platform for running mission-critical applications and workloads. As with any cloud-based service, it`s essential to understand the service level agreement (SLA) that governs OCI`s availability and performance. In this article, we`ll take a closer look at the OCI SLA and what you need to know as a user.
What is an SLA?
An SLA is a legal agreement between a service provider and a customer that defines the level of service the provider will deliver. It outlines the quality and availability of the service and the responsibilities of both parties in the event of service disruptions. An SLA typically includes metrics such as uptime, response time, and resolution time, among others.
Oracle OCI SLA
Oracle guarantees a Monthly Uptime Percentage (MUP) of 99.95% for OCI services. This guarantee applies to all regions where OCI is available, and it covers both infrastructure and platform services, including Compute, Storage, Networking, and Database services.
If Oracle fails to achieve the MUP guarantee, customers can request service credits as compensation. The service credit is a percentage of the total charges for the affected service during the billing cycle when the service failed to meet the MUP. The service credit ranges from 10% to 25% depending on the degree of the service outage.
OCI also provides performance and availability metrics on the OCI Console, so customers can monitor their service levels and usage in real-time. They can also set up alerts to notify them when metrics fall below a certain threshold.
Responsibilities
Both Oracle and the customer have responsibilities in ensuring the service availability and performance. Oracle is responsible for maintaining the infrastructure and platform services and ensuring that they meet the MUP. They`re also responsible for resolving service disruptions and providing support and assistance to customers.
Customers are responsible for configuring their applications and workloads to meet their business requirements. They`re also responsible for monitoring their usage and adjusting their configurations to ensure optimal performance. Customers must also report any service disruptions promptly and provide Oracle with access to their systems for troubleshooting and resolution.
Conclusion
As a user of Oracle Cloud Infrastructure services, it`s essential to understand the SLA that governs the availability and performance of the service. The OCI SLA guarantees a Monthly Uptime Percentage of 99.95% and provides service credits as compensation in case of service disruptions. It`s crucial to monitor your service levels and usage and adjust your configurations to ensure optimal performance. By understanding the OCI SLA and your responsibilities as a customer, you can ensure that your mission-critical applications and workloads run reliably on OCI.